Seamless Customer Support for Your Shopify Store
I help ecommerce brands deliver fast, professional, 5-star customer service — so you get happier customers, smoother operations, and more repeat sales.
Full-service ecommerce customer support
Everything your store needs to keep customers happy and your operations running smoothly.
Email & Live Chat Support
Prompt, friendly responses that turn questions into sales and frustrated buyers into loyal fans.
Helpdesk Management
Gorgias PRO, Zendesk, Freshdesk & Reamaze — set up, organized, and handled end to end.
Order & Fulfillment Help
Order tracking, edits, cancellations and status updates — keeping customers informed at every step.
Returns & Refunds
Smooth, policy-aligned returns and refund handling that protects your margins and your reputation.
Store & Product Management
Product listings, inventory updates and light Shopify admin to keep your storefront accurate.
Social & Comment Support
Responding to DMs, comments and reviews so your brand stays responsive across every channel.
A reliable partner, not just another VA
With 10+ years in customer service and a Top Rated track record on Upwork, I plug into your team and make support one less thing to worry about.
Let’s Work TogetherWhat my Upwork clients say
Real 5-star feedback from business owners I've worked with on Upwork.
“Ferlyn is the best customer service agent I have ever worked with. She consistently goes above and beyond, not only handling customer inquiries, returns, and support requests professionally, but also proactively looking for ways to improve our systems and processes. She quickly learned and followed our SOPs for returns, refunds, exchanges, and customer support, while also contributing valuable suggestions. Her input helped us reduce unnecessary returns, improve customer outcomes, and strengthen our overall operations. She understands the needs of a fashion e-commerce business and handles customer interactions with professionalism, empathy, and efficiency. I highly recommend Ferlyn and will definitely be working with her again in the future.”
“I got Ferlyn on board to reach out to the leads from my Facebook ad campaign for my client. Once someone opted in, Ferlyn would give them a call to line up an appointment. She did an awesome job, locking in lots of meetings with the right people. She even adjusted her sleep schedule to make calls in the eastern time zone. That's dedication! I've heard her on calls, and she always sounds upbeat and friendly—just what you want for winning over leads. Over time, she kept getting better and better. If you're looking to get the most out of your leads, Ferlyn's the one to call.”
Rated 5 stars by real customers
Genuine feedback from shoppers I’ve supported across ecommerce brands.
I had an issue with my order, but the customer support was helpful throughout the process. Even when Canada Post lost my package, Ann reached out to them to assist me! A perfect customer experience, I give it a 10/10.
Good products — and Ferlyn Bautista is the best employee. She has great service, kept me updated when an item was out of stock, and has been a really good helper throughout.
Customer support is really nice and they respond pretty quick. I also got my issues resolved. Thank you Ann!
Really good fabric and really good customer service. Ann was very amazing to me. 10/10 for sure.
Ferlyn was my customer service assistant and they were amazing and very understanding.
Ready for stress-free customer support?
Let’s talk about how I can help your ecommerce brand deliver 5-star service.