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Ferlyn Ann Bautista
๐Ÿ“ Manila, Philippines ยท Available 30+ hrs/week

Ferlyn Ann Bautista

Best in Ecommerce | Gorgias PRO | 10+ Years in Customer Service

โœ… 100% Job Success ๐Ÿ† Top Rated โฑ 0โ€“4 hr avg response ๐Ÿ‡ต๐Ÿ‡ญ Fluent English
$30K+
Total Earnings
11
Total Jobs
5,656
Hours Worked
100%
Job Success
$12/hr
Starting Rate
About Me

Seamless Support for Your Shopify Store

A dedicated Customer Support Specialist helping ecommerce brands turn every interaction into a 5-star review.

Customer Support Specialist experienced in supporting Shopify-based eCommerce stores using Gorgias & Re:Amaze โ€” handling customer inquiries, order tracking, and delivery concerns through email and live chat with fast, professional, and solution-focused support. โญ Known as a 5-Star Review Magnet, ensuring every interaction ends with satisfied customers through empathetic communication and effective problem-solving. ๐Ÿค I also collaborate with logistics, fulfillment, and internal teams to resolve issues quickly and deliver a smooth, reliable customer experience from purchase to delivery. โœ… Why clients love working with me: a proactive problem-solver who fixes issues before they escalate, a fast learner who adapts quickly to new tools, and someone always looking for ways to improve the customer journey.
Services & Tools

What I Bring to Your Team

Proficient across the ecommerce support stack โ€” from live chat to fulfillment to CRM.

๐Ÿ›’ E-commerce & Support

  • Shopify
  • Gorgias
  • Re:Amaze
  • Tidio

๐Ÿ“ฃ Customer Engagement & Reviews

  • Meta Business Suite
  • TrustPilot
  • Yotpo

๐Ÿ“ฆ Fulfillment & Order Management

  • Fulfillment VU
  • ShipHero
  • Auto Purchase App
  • GoHighLevel
  • LeadDyno

๐Ÿ“Š CRM & Team Collaboration

  • Slack
  • HubSpot
  • Calendly
  • Google Calendar
  • WhatsApp
Online Chat SupportOrder ProcessingRefund ProcessingEcommerce Order FulfillmentVirtual AssistanceDropshippingPurchase OrdersShipping Labels
Track Record

Recent Client Work

A sample of completed Upwork engagements, all rated 5.0.

โ˜…โ˜…โ˜…โ˜…โ˜… 5.0

Customer Support VA โ€” Shopify Fashion Store

Mar 2026 โ€“ Jun 2026 ยท 256 hrs

“The best customer service agent I have ever worked with โ€” consistently goes above and beyond.”

โ˜…โ˜…โ˜…โ˜…โ˜… 5.0

Customer Happiness Specialist โ€” Holiday Season

Oct 2024 โ€“ Mar 2026 ยท 1,265 hrs

Managed customer interactions during peak seasons, enhancing experience through fast, timely communication.

โ˜…โ˜…โ˜…โ˜…โ˜… 5.0

Appointment Setter โ€” Facebook Leads

Apr 2023 โ€“ Aug 2023 ยท 17 hrs

“Ferlyn would give leads a call once they opted in โ€” great communicator and reliable.”

Experience

Employment History

Virtual Assistant & Customer Support

Upwork ยท May 2022 โ€“ Present

Excellent customer service support, admin tasks, order/fulfillment/refund handling, and turning negative reviews positive via Trustpilot.

Customer Service Representative โ€” Overstock

247.ai ยท May 2016 โ€“ Feb 2022

Top performer and recognized subject matter expert with a strong record in sales and customer support.

Testimonials

What Clients Say

โ€œ

Ferlyn is the best customer service agent I have ever worked with. She consistently goes above and beyond, not only handling customer inquiries, returns, and support requests professionally, but also proactively improving processes.

Verified Client
Customer Support VA for Shopify Fashion Store
โ€œ

Bringing Ferlyn into our lead management process was the best decision we made. Her ability to connect with leads over the phone and secure appointments has dramatically improved our closing rates. Her CRM management skills ensure no opportunity is missed.

Filip G. M.
Founder, Sales Funnel Builder & Paid Traffic Specialist
Background

Education & Certifications

๐ŸŽ“

Polytechnic University of the Philippines

BBA, Business ยท 2019โ€“2023
๐Ÿ…

Upwork Skill Certification

Customer Service ยท Issued May 2023
๐ŸŽ–๏ธ

Military Veteran

Verified

Let’s Grow Your Store Together

Ready for happier customers, smoother operations, and more 5-star reviews? Let’s connect.