Seamless Customer Support for Your Shopify Store
I help ecommerce brands deliver fast, professional, 5-star customer service — so you get happier customers, smoother operations, and more repeat sales.
Support That Grows Your Business
More than answering tickets — I protect your brand reputation and turn every customer interaction into an opportunity.
5-Star Review Magnet
Every interaction ends with a satisfied customer. Through empathetic communication and real problem-solving, I turn support tickets into glowing reviews.
Fast, Proactive Response
A 0–4 hour average response time and a habit of fixing issues before they escalate — keeping your customers happy and your inbox under control.
Smoother Operations
I collaborate with logistics, fulfillment, and internal teams to resolve issues quickly and deliver a reliable experience from purchase to delivery.
Your Dedicated Ecommerce Support Specialist
10+ years of customer service experience, specialized in Shopify-based online stores.
What I Bring to Your Team
Proficient across the ecommerce support stack — from live chat to fulfillment to CRM.
🛒 E-commerce & Support
- Shopify
- Gorgias
- Re:Amaze
- Tidio
📣 Customer Engagement & Reviews
- Meta Business Suite
- TrustPilot
- Yotpo
📦 Fulfillment & Order Management
- Fulfillment VU
- ShipHero
- Auto Purchase App
- GoHighLevel
- LeadDyno
📊 CRM & Team Collaboration
- Slack
- HubSpot
- Calendly
- Google Calendar
Recent Client Work
A sample of completed Upwork engagements, all rated 5.0.
Customer Support VA — Shopify Fashion Store
“The best customer service agent I have ever worked with — consistently goes above and beyond.”
Customer Happiness Specialist — Holiday Season
Managed customer interactions during peak seasons, enhancing experience through fast, timely communication.
Appointment Setter — Facebook Leads
“Ferlyn would give leads a call once they opted in — great communicator and reliable.”
Employment History
Virtual Assistant & Customer Support
Excellent customer service support, admin tasks, order/fulfillment/refund handling, and turning negative reviews positive via Trustpilot.
Customer Service Representative — Overstock
Top performer and recognized subject matter expert with a strong record in sales and customer support.
What Clients Say
Ferlyn is the best customer service agent I have ever worked with. She consistently goes above and beyond, not only handling customer inquiries, returns, and support requests professionally, but also proactively improving processes.
Bringing Ferlyn into our lead management process was the best decision we made. Her ability to connect with leads over the phone and secure appointments has dramatically improved our closing rates. Her CRM management skills ensure no opportunity is missed.
Education & Certifications
Polytechnic University of the Philippines
Upwork Skill Certification
Military Veteran
Let’s Grow Your Store Together
Ready for happier customers, smoother operations, and more 5-star reviews? Let’s connect today.