Ferlyn Ann Bautista
Best in Ecommerce | Gorgias PRO | 10+ Years in Customer Service
Seamless Support for Your Shopify Store
A dedicated Customer Support Specialist helping ecommerce brands turn every interaction into a 5-star review.
What I Bring to Your Team
Proficient across the ecommerce support stack โ from live chat to fulfillment to CRM.
๐ E-commerce & Support
- Shopify
- Gorgias
- Re:Amaze
- Tidio
๐ฃ Customer Engagement & Reviews
- Meta Business Suite
- TrustPilot
- Yotpo
๐ฆ Fulfillment & Order Management
- Fulfillment VU
- ShipHero
- Auto Purchase App
- GoHighLevel
- LeadDyno
๐ CRM & Team Collaboration
- Slack
- HubSpot
- Calendly
- Google Calendar
Recent Client Work
A sample of completed Upwork engagements, all rated 5.0.
Customer Support VA โ Shopify Fashion Store
“The best customer service agent I have ever worked with โ consistently goes above and beyond.”
Customer Happiness Specialist โ Holiday Season
Managed customer interactions during peak seasons, enhancing experience through fast, timely communication.
Appointment Setter โ Facebook Leads
“Ferlyn would give leads a call once they opted in โ great communicator and reliable.”
Employment History
Virtual Assistant & Customer Support
Excellent customer service support, admin tasks, order/fulfillment/refund handling, and turning negative reviews positive via Trustpilot.
Customer Service Representative โ Overstock
Top performer and recognized subject matter expert with a strong record in sales and customer support.
What Clients Say
Ferlyn is the best customer service agent I have ever worked with. She consistently goes above and beyond, not only handling customer inquiries, returns, and support requests professionally, but also proactively improving processes.
Bringing Ferlyn into our lead management process was the best decision we made. Her ability to connect with leads over the phone and secure appointments has dramatically improved our closing rates. Her CRM management skills ensure no opportunity is missed.
Education & Certifications
Polytechnic University of the Philippines
Upwork Skill Certification
Military Veteran
Let’s Grow Your Store Together
Ready for happier customers, smoother operations, and more 5-star reviews? Let’s connect.